1plus ph Privacy Policy – How We Collect, Use, and Protect Your Personal Data

When you register an account on 1plus ph, we collect personal information that is necessary to verify your identity, process your transactions, and comply with Philippine regulatory requirements. This includes your full name, date of birth, residential address, email address, and mobile number. When you make deposits or withdrawals, we also collect payment-related details such as your GCash or Maya account reference, bank account information, or other payment method identifiers — though we do not store full card numbers on our servers. We may collect additional identity verification documents, such as a government-issued ID, when required under our Know Your Customer (KYC) obligations. We also collect technical data automatically when you use our platform, including your IP address, device type, browser information, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines. All information collected is handled in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

The personal information you provide is used primarily to operate your account, process deposits and withdrawals, verify your identity, and deliver the sports betting and gaming services available on the 1plus ph platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Where you have given separate consent, we may also send you promotional communications about bonuses, new features, or platform events; you can withdraw this consent at any time through your account settings. Your data is used to fulfil our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and reporting requirements imposed by Philippine gaming authorities. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to make improvements to our services, but this analysis does not identify you personally. We do not use your personal data to make fully automated decisions that have significant legal or similarly significant effects on you without human review. If you have questions about how your data is being used, the FAQ page provides further guidance.

1plus ph does not sell your personal data to third parties for their own marketing or commercial purposes under any circumstances. We share your information only where it is necessary to deliver our services or to comply with legal obligations. Payment processors and e-wallet providers receive the minimum data required to complete your transactions securely, and they are bound by their own data protection obligations. Identity verification and KYC service providers may receive copies of your identification documents solely for the purpose of verifying your eligibility to hold an account. We may share data with Philippine government agencies, law enforcement bodies, or gaming regulators when required to do so by law, court order, or regulatory directive. Our technology and platform infrastructure partners may have access to certain technical data as part of hosting and maintaining the platform, but they are contractually prohibited from using that data for any purpose other than providing services to us. In the event of a business transfer or merger, your data may be transferred to a successor entity, and you will be notified of any such change in advance where reasonably practicable.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are subject to confidentiality obligations. We conduct regular security assessments and keep our systems updated to address emerging threats. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority in accordance with the timelines required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and you also play a role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. If you suspect that your account has been compromised, please contact our support team immediately through your account dashboard.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012, and 1plus ph is committed to honouring those rights in a straightforward and timely manner. You have the right to access a copy of the personal data we hold about you, and to request correction of any information that is inaccurate or incomplete. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations — for example, transaction records may need to be retained for a minimum period under anti-money laundering regulations. You have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe that your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through your account dashboard, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights.

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with Philippine anti-money laundering and gaming regulatory requirements. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised. If you request deletion of your account and personal data, we will action that request promptly for data that is not subject to a mandatory retention period, and we will inform you clearly of any data that must be retained and the reason for doing so. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for analytical and platform improvement purposes. We review our data retention practices periodically to ensure they remain proportionate and compliant with applicable law.

1plus ph may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify you through a notice on the platform or via the contact details associated with your account, and the updated policy will be published on this page with a revised effective date. Your continued use of the platform after notification of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. For any questions about this policy or your data rights, please visit the FAQ page or reach out to our support team directly.